Fay is a product executive, advisor, and speaker whose work spans consumer technology, trust and safety, privacy, regulatory compliance, and responsible AI. She helps companies and philanthropic organizations evaluate product opportunities, navigate complex policy and risk considerations, and build products and systems that are viable, trustworthy, and responsive to the people who use them.

Across her work, Fay is particularly interested in how to create both digital and physical spaces that inspire connection, promote civil discourse, and drive responsible innovation. This theme informs her product leadership, advisory work, and speaking, and is the focus of a forthcoming podcast exploring how the design of experiences online and off shape the way people relate to one another.

Following her fellowship at Harvard, Fay joined LinkedIn’s product leadership team to help establish the company’s Regulatory Compliance product function. During her tenure, she led complex, company-wide initiatives spanning AI transparency, youth safety, data governance, and user controls, helping LinkedIn meet its regulatory commitments while enabling more than $350 million in business value. She also wrote about the complexity of content moderation for the New York Times.

In 2024, she was part of the inaugural cohort of fellows at Harvard University’s Berkman Klein Institute for Internet and Society’s Applied Social Media Lab where her research and product development focused on depolarization and increasing civility in online discourse. As an extension of this work, she and a group of collaborators launched CLR:SKY, an AI-powered civility overlay for Blue Sky Social.

From 2022 to 2023, Fay served as the Head of Product for Neighborhood Vitality at Nextdoor, overseeing trust & safety, the AI pillar, consumer privacy, content moderation, and initiatives to promote kind conversations across the platform. Before Nextdoor, she was one of three Directors of Product Management at X (formerly Twitter), where she led product teams focused on improving reporting and appeals experiences, self-remediation and support tools, regulatory compliance, and consumer privacy. (TechCrunch; AdWeek). From 2017 to 2021, Fay led Meta’s product efforts to enhance transparency, fairness, and oversight in content moderation. During her tenure, she spearheaded key initiatives such as developing the product strategy and systems architecture for Facebook’s Oversight Board, shaped the company-wide regulatory compliance strategy, led privacy protections for minors under the GDPR, founded Meta’s first Youth Wellbeing team, and advanced fairness in machine learning and enforcement systems. (TheVerge, Wired).

Earlier in her career, Fay founded and served as the CEO of deliberateLIFE, a consumer technology company focused on ethical consumption and sustainability. She led a team of over 40 staff and contributors, delivering impactful solutions in the space. (Inc., NYT) Fay is also the principal of Red Balloon Ideas, an innovation firm supporting social impact initiatives through ethnographic research, human-centered design, product management, and strategy consulting. She also founded Deliberate Discourse, an anti-bias and depolarization experience rooted in the behavior change science. More than 5,000 participants across 15 cities have taken part in this empathy-buidling experience, including teams from Google, Uber, and Boston Consulting Group.

Before entering the technology sector, Fay served as the Co-Director of the U.S. Congressional Human Rights Caucus, as a key staff member on the Africa and Global Health Subcommittee of the House Committee on Foreign Affairs, and as a humanitarian policy advisor for Oxfam. She has been directly involved in passing legislation, distributing humanitarian aid and mobilizing action from hundreds of thousands of people through her education and activism work. Born in South Africa and raised in Silicon Valley, Fay is a global soul with a deep curiosity about what makes people and places unique. Having visited over 40 countries and worked in Hungary, India, Ethiopia, and Kenya, she brings a global perspective to her engagements.

Fay holds a master's degree from Georgetown University and a bachelor of arts from UCLA. She is open to select Board Observer positions.